Delivery/Return
Delivery
We only deliver to the UK. Postage and packaging charge is £3.95 per order. Your order will be sent via Royal Mail by recorded delivery so a signature will be required upon receipt of the order. Once cleared payment has been received, we aim to dispatch orders the same day or next working day (excludes Weekends and Bank Holidays). You should receive your order within 2-8 working days. For deliveries to the Scottish Islands, Highlands, and Isle of Man please allow up to 10 working days to receive your order.
Please note that if you have not received your items, it is required by Royal Mail that you wait 15 working days before the package is considered to be lost.
We cannot be held responsible for any delays caused in the delivery of your goods once the goods have left our site for delivery by Royal Mail. Any postal strikes or delays which may occur are beyond our control and we cannot be held accountable.
We do not deliver to BFPO addresses
Returns Policy
If you wish to return products please return it in its original, saleable condition within 14 days of receipt. Please make sure items do not have any scents or marks on them which make them unsaleable. In the event of a refund we will refund the price of the product. Delivery charges are non refundable. Refunds will be made to the original method of payment used by you to pay for the goods. Refunds will be issued as soon as possible and within 30 days of confirmation of you being entitled to a refund.
For hygiene reasons we do not offer refunds or exchange on pierced jewellery such as earrings unless it is found to be faulty.
If you want to return a product because it’s defective or you received the wrong items, we will refund you the amount for the products and the delivery charge if we feel that after examining the products they are found to be defective. If the products are not defective we are entitled to recover any direct costs incurred.
If goods are damaged, defective or the wrong items were sent, you must inform us within 2 days of receiving the goods and send the goods back to us within 7 working days in order to get a refund. Email: sales@mybutiki.com
If you wish to return products please firstly send an email to request a Return Authorization Number and include your name, order ID, items you’d like to return, reason for return and whether you’d like a refund or exchange to sales@mybutiki.com. We cannot accept returns without this number.If you want an exchange include what item you’d like to exchange with. If you want to exchange an item you will not be charged for delivery on the new item requested. This is only applicable once for your first exchange. If the new requested item is of a higher value than the original item you purchased we will send you a request to pay the difference in the price of the items via PayPal (you do not need to have a PayPal account). If your new requested item is of a lower value than the original item purchased, we will refund the difference in the price of the items.
Once you have been issued with a Return Authorization Number, complete and sign the returns form enclosed with the order sent to you and return the form back to us with your items for return. Customers are responsible for the cost of returning items. We recommend that you send goods back to us by recorded delivery as we are not responsible for items that we do not receive.